Return & Refund Policy

Last updated: [DATE]

At ValueMart, your satisfaction matters to us. We want you to shop with confidence. If something isn't right with your order, we're here to help.

This policy explains when returns, exchanges, and refunds may be available and how to request assistance.

1. Return Eligibility

To be eligible for a return, your item must generally meet the following conditions:

  • The return request is submitted within [X DAYS] of delivery.

  • The item is unused, in its original condition, and, where applicable, in its original packaging.

  • All accessories, parts, and included items are returned with the product.

  • You provide proof of purchase, such as your order confirmation or order number.

Some products may have additional return conditions for hygiene, safety, or other legitimate reasons. Please review the non-returnable items section below.

All return requests must be approved by ValueMart before an item is sent back. We will provide return instructions if your request is approved.

Nothing in this policy limits any rights you may have under applicable consumer-protection laws.

2. Return Timeframe

Please contact us within [X DAYS] of receiving your order to request a return.

To begin, email [EMAIL ADDRESS] with:

  • Your order number

  • The product you wish to return

  • The reason for the return

  • Photos or videos, if relevant to the issue

We will review your request and explain the next steps. Returns sent without prior approval may be delayed or may not be accepted, subject to applicable law.

3. Refund Process and Timing

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be issued to the original payment method unless otherwise required by law or agreed with you.

  • Refund processing will typically take [REFUND PROCESSING TIME] after approval.

  • Your bank or payment provider may require additional time for the funds to appear in your account.

  • Any applicable refund amount, including eligible shipping charges, will be determined in accordance with this policy and applicable law.

If your refund has not appeared after the expected processing period, please contact us at [EMAIL ADDRESS].

4. Exchanges

If you receive an eligible item and would like a different size, color, or variation, contact us at [EMAIL ADDRESS] within [X DAYS] of delivery.

Exchanges are subject to product availability and supplier fulfillment arrangements.

If an exchange is unavailable, we will explain the available alternatives, which may include a refund where applicable under this policy or local law.

Additional shipping charges may apply to exchanges requested for reasons other than an error or defect, where permitted by law.

5. Damaged, Defective, or Incorrect Items

We're sorry if your order arrives damaged, defective, or different from what you ordered. Please contact us at [EMAIL ADDRESS] within [X DAYS] of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A brief description of the problem

  • Clear photos or videos showing the item and, where relevant, its packaging

After reviewing the information, we will explain the available resolution. Depending on the circumstances, this may include a replacement, exchange, repair where appropriate, or refund.

For items that arrive damaged, defective, or incorrect, ValueMart will cover reasonable return shipping costs where required by law and, where applicable, under our return instructions.

Please do not discard a damaged or incorrect item until we have advised you on the next steps.

6. Non-Returnable Items

For legitimate hygiene, safety, or product-specific reasons, certain items may not be eligible for return unless they are faulty, damaged, incorrectly supplied, or otherwise covered by applicable law.

These may include:

  • Personal-care or beauty products that have been opened or used, where hygiene restrictions apply

  • Sealed items where the seal has been broken and a lawful hygiene or health exception applies

  • Items clearly marked as non-returnable before purchase, where permitted by law

  • Products damaged through misuse, neglect, or unauthorized modification after delivery

This list does not remove your rights regarding faulty, defective, misdescribed, or incorrectly supplied products. Applicable laws may require a return, replacement, repair, or refund even where an item would otherwise be non-returnable.

7. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

If the item is defective, damaged, or incorrect:
ValueMart will provide instructions and cover reasonable return shipping costs where required by law and under our applicable return arrangements.

If you change your mind or order the wrong item:
You may be